Kia Motors Reviews

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Complaint of a dealership

I've contacted Kia Corporate in California via my next possible legal maneuver in reference to filing paperwork with the Attorney General's Office in Austin. I've indicated I SHALL go the distance, if provoked. Kia Corp. stated they shall contact me with a corporate representative very soon...? Hmmm, I'm not holding my breath, but I shall give the opportunity... If nothing transpires, the Office of the Attorney General in Austin shall receive a documents request. This outcome will exceed a $500.00 price tag if I'm forced to go that distance, which will include legal representation at this starting point. I play to win!!! Sometimes you lose, but PLAY to win! STILL PISSED customer.

User's recommendation: READ and understand Kia's policy / procedure.

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ID
#3108819 Review #3108819 is a subjective opinion of poster.
Location
Houston, Texas

Cruise control malfunction

I was driving and my cruise control would not disengage in my 2022 Kia Telluride resulting in a car accident.

User's recommendation: Be wary of the cruise control feature.

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ID
#3094304 Review #3094304 is a subjective opinion of poster.
Location
Los Angeles, California

Engine problem

They have had the car two weeks and stated that the motor is locked up and it may take 3 months because they are booked and they dont have anymore loaner cars. Im pissed because that is my daughters on transportation to college
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ID
#2913541 Review #2913541 is a subjective opinion of poster.
Location
Quitman, Mississippi
New Reviewer

Sucks

Bought off dealers lot motor dies 2 months later. No help whatsoever. The dealership says they cant do anything cause its a used vehicle
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ID
#2903479 Review #2903479 is a subjective opinion of poster.
Loss
$19000
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer
Today customer services Kia Rodeo in Glendale Arizona contact me about my car Kia optima 2018 have a gas pump problems and need change. The issues is back on older and customer services inform does not have idea when the part arrive and only my approve 4 days!. I ask...
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ID
#2832641 Review #2832641 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Warranty issue

KIA has a very large recall involving engine failure and have many awaiting engine replacement. Takes about four weeks - two weeks to get the engine and another two to remove the old engine and replace with the new one. Part of their warranty coverage provides a rental car while your car is not available. I called for one at my local dealer - none available as there are too many replacements being done. So I called KIA Headquarters USA Customer Care to get some relief, hoping for help with renting a car from a rental agency at a cheaper price than usual, but I could never get through to anyone undoubtedly due to heavy call volume with so many others looking for a solution. After being on hold for over an hour, I gave up. hour, I gave up.

User's recommendation: There is no customer service with KIA. Do not not do business with KIA.

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ID
#2810679 Review #2810679 is a subjective opinion of poster.
Location
Westminster, Maryland
New Reviewer

Engine trouble

Engine is burning a lot of oil....not leaking any oil but burning it. The oil consumption of oil is approximately 2 qts.a week....
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2 comments
#2050108

Odd a friend just told me a hour ago he had the same issue. Dealer was no help and emailed Kia directly.

Yes there's an issue and a recall. I suggest you email Kia them...

#2053564
@PissedConsumer2050108

Same here

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ID
#2790808 Review #2790808 is a subjective opinion of poster.
Loss
$3000
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Terrible service - don't answer their phone

Calling 800 cust service nbr.. they don't answer their phones. Have been on hold for 25 min and yet no answer. Kia is terrible with customer service and resolving issues
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ID
#2779812 Review #2779812 is a subjective opinion of poster.
Location
Grapevine, Texas
New Reviewer

Problem with SXM navigation

Check reason of your reviews. The trunk latch is at best questionable.IN other words it works when it wants

User's recommendation: Don’t waste your time.

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ID
#2767421 Review #2767421 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer
I have taken kia ita a good and excellent vehicle...but the problem is with the break...each and everyone is saying... after 30.000 kilometres break linears will..6 mm to 4 mm unless kia... supervisor are saying...the problem is not resolved because... after 32000.....
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ID
#2745772 Review #2745772 is a subjective opinion of poster.
Loss
$200
Preferred solution
I request you to solve the problem.. it's not only me...how you are doing in other countries... like if it's necessary please change the part or else please change the vehicle...no one have any right to play with the lifes.. this is my humble request

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Verified Reviewer
New Reviewer
Update by user Aug 29, 2021

Update comments:This vehicle is no longer a pleasure to drive. I cant plan on any functions if it is going to involve being out after dark.

The questions always arise:Am I going to have full set of light?

Or just one high beam? Am I going to be able to be respectful of...

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ID
#2727491 Review #2727491 is a subjective opinion of poster.
Location
Tallahassee, Florida
Product
Kia Motors Car
Pros
  • Excellent
  • Safe vehicle
Cons
  • Good talkers
  • Lousy service
Loss
$1000
Preferred solution
Fix the headlight problem not only fo myself but for all that is having this problem.

Engine problem 2.4l

2012 Sorrento engine failure. Kia will not give us a loaner car until it's diagnosed. That could be up to 3 weeks. Pissed customer

User's recommendation: Hire a lawyer.

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ID
#2705271 Review #2705271 is a subjective opinion of poster.
Location
Jefferson, North Carolina

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Verified Reviewer
New Reviewer

Resolved: New 2021 Kia Soul Engine stalled on the High Way

Update by user Jul 26, 2021

Took the car to dealer for check up. NIFIt must be a little water in the gas tank, causes the enginee not properly running, The car is running fine now..

Original review posted by user Jun 23, 2021
I have purchased new 2021 Soul EX (VIN: KNDJ33AU8M779****) at Brown Manassas Kia on June 18, 2021. The car has less than 200 miles. I was driving the Soul on I-495 today at speed 65 miles/hr, the engine light came on and engine was not performing to increase speed. The engine almost stalled and I had to reduced the speed. I pulled over to the side of the road and turned off the engine first. I started engine again and able to resume driving. I couldnt believe it is happening on new car. I was very scared on the middle of highway and wondering what was wrong with this new car less than 200 miles. Did I get a lemon? Please let me know what should I do? I am planning to take back to dealership on this Saturday. Best Regards, Andy Kwon (301) 801-****

User's recommendation: Don't buy Kia Soul.

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Resolved
ID
#2631432 Review #2631432 is a subjective opinion of poster.
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Cheap cars

Is it normal to be driving down the freeway and have your back windshield fly out??? 50 years of driving cars and never had a windshield fly out the back window!!!

User's recommendation: Buy a better car.

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ID
#2516683 Review #2516683 is a subjective opinion of poster.
Pros
  • Idk
Loss
$279
Preferred solution
$$$$$$

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Verified Reviewer
New Reviewer
Update by user May 11, 2021

Payments mysteriously found by Kia and applied to billing. Credit rating restored..

Original review posted by user Apr 11, 2021
Leased a Kia Seltos in October. Electronic payments made with no problem November, December and January. February and March payment supposedly not received but bank statement shows payments were confirmed the day before each due date and I have confirmation numbers. My...
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Resolved
ID
#2498779 Review #2498779 is a subjective opinion of poster.
Service
Kia Motors Leasing
Preferred solution
For Kia to find the payments they allege weren't made and get my Credit Rating back to where it was.

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