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1.5
Details
Kia Motors - Snow White pearl paint chipping
Kia Motors - Snow White pearl paint chipping
Kia Motors - Snow White pearl paint chipping
Kia Motors - Snow White pearl paint chipping
Kia Motors - Snow White pearl paint chipping
Kia Motors - Snow White pearl paint chipping
Kia Motors - Snow White pearl paint chipping
Kia Motors - Snow White pearl paint chipping

Update by user Oct 07

The customer service is horrible and they are not willing to help. They have an attitude and will not let you talk. They are very unwilling to help.

Original review posted by user Oct 07

For the past few years I have had the paint chip on my car. Every time I would take it in to my kia dealership or give...
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Review
#1673891 Review #1673891 is a subjective opinion of poster.
Product
2013 Kia Motors Optima Car
Pros
  • There is no pros
Cons
  • Run around
  • Lack of respect
  • Defective part
Reason of review
Damaged or defective
Loss
$3000
Preferred solution
Full refund
Tags
  • Kia Customer Assistance
  • hesitation
1.0
Details
Kia Motors - 2013 Kia Optima SX Paint Chipping and flaking off
Kia Motors - 2013 Kia Optima SX Paint Chipping and flaking off
Kia Motors - 2013 Kia Optima SX Paint Chipping and flaking off
It started with a spot the size of a small pea and now my paint is chipping and peeling off of my car everywhere. Kia is well aware of the problem but refuses to do anything about it. My car only has 70k miles and if I get on the interstate, the paint chipping just...
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47 comments
Chantelle258
#1768774

I am having this same issue and have had this issue for a few years. Kia had always told me there is nothing they are going to do about it.

I called the Kia consumer line which is 1800-333-4542 they told me there is a case that was recently opened for this specific paint color and they are going to only fix the affected areas of the car. I asked them why they won’t just repaint the whole car so this does not keep happening in the future but they wouldn’t give me an answer and just said if the paint continues to chip in the future after they have fix the affected areas they will discuss it then. I made a post about this a few weeks ago.

I’m willing do to whatever I need to, to make sure Kia fixes this issue and makes it right with their customers. I would definitely give that number a call and explain what is happening that way they can assist you.

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Review
#1190418 Review #1190418 is a subjective opinion of poster.
Product
2013 Kia Motors Optima Sx Car
Cons
  • Dont admit the paint is a manufacturer defect
  • Manner in which kia handles warranty issues
  • Lack of honesty
Reason of review
Damaged or defective
Loss
$5000
Preferred solution
Let the company propose a solution
Okay,...Kia Consumer Affairs is full of it! They both suck and blow!! Had me take my car back to the dealer for a work order write up and photos of the peeling/flaking paint at the front of the hood....as if they were actually going to do the right thing. In a pig's...
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56 comments
IrateDingo829
#1774120

Same peeling paint issue on a 2014 PEARL WHITE Sorento ON THE PASSENGER SIDE AT ROOF NEAR WINDSHIELD! KIA needs to step up and do the right thing!

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Review
#1147373 Review #1147373 is a subjective opinion of poster.
Product
2014 Kia Motors Sorento Car
Cons
  • Then says they will do nothing about it
  • Pretends to address the problem
  • Kia plays games and insults your intelligence
Reason of review
Bad quality
Loss
$600
Preferred solution
Pay body shop costs to have my hood repainted

Kia Motors - BAD CUSTOMER SERVICE

2.0
Details
Kia Motors - BAD CUSTOMER SERVICE
Kia Motors - BAD CUSTOMER SERVICE
All sales persons a r ignoring me . .very very bad service. Kia cars features very good but costumer service very bad .
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Review
#1687663 Review #1687663 is a subjective opinion of poster.
Pros
  • There are zero pros
Cons
  • Incompetent staff
Reason of review
Poor customer service
KIA vin indicates timing chain but timing belt installed My engine blew up without warning. The Timing Belt broke. The problem is that when I bought the vehicle I intentionally went to the Auto Parts store to purchase a timing belt set for my KIA. But the Auto Parts...
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9 comments
Anonymous
#1675978

not work

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Review
#413244 Review #413244 is a subjective opinion of poster.
Product
Kia Motors Car
Loss
$2050
4.3
Details
Kia Motors - Car detected an Engine Malfunction Now it keeps stalling and it has an open recall SC147
Kia Motors - Car detected an Engine Malfunction Now it keeps stalling and it has an open recall SC147

Update by user Sep 07

I called Mastria in Raynham and they said that they could tow it but that i would have to pay for the tow

Original review posted by user Sep 07

We were driving home and suddenly the Che check engine light came on and a message poped up over the screen saying that the car has detected an Engine Malfuntion...
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Review
#1647193 Review #1647193 is a subjective opinion of poster.
Service
Kia Motors Customer Care
Pros
  • Great how the screen displays any malfuntions
  • Great on screen navigation and satilitte radio
  • Cars
Cons
  • Kia roadside assistance should tow the car for free
  • Recall sc147 safety recall should cover the tow expense
  • Sc147 recall should cover the cost of the tow
Reason of review
Damaged or defective
Loss
$15000
Preferred solution
Let the company propose a solution
Tags
  • Kia Customer Assistance
Kia Motors - 2014 Sorento white pearl paint peeling
Kia Motors - 2014 Sorento white pearl paint peeling
Paint is peeling on our Sorento just like everyone else describes! Started at or just after warranty expired. I cannot believe with so many similar complaints Kia does not take responsibility and the courts dismiss this issue!! There HAS to be something more we can do!...
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2 comments
Anonymous
#1738648

Mine too I’m so pissed. Kia must be held accountable we need to get a petition or blast them on social media .... let’s all get together and do this

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Review
#1626020 Review #1626020 is a subjective opinion of poster.
Product
2014 Kia Motors Sorento Car
Reason of review
Damaged or defective
Preferred solution
I want my car repainted

Kia Motors in Dallas, Texas - Status of my claim

Kia Motors - Status of my claim
Kia Motors - Status of my claim
Kia Motors - Status of my claim
I was driving home from work one day and my the engine of my car died out n start fire started coming out of the hood of the car.. i pulled over n got out and the whole engine blazed out... i contacted Kia motor. They had come out n inspected the car and i haven't heard anything from them. I've called and called. But no one has returned my call and updat me with anything. Im talking to a lawyer and i think im just gonna through them with court.
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Review
#1669681 Review #1669681 is a subjective opinion of poster.
Product
Kia Motors Car

Kia Motors - Worst company to deal with and doesn’t care

1.6
Details
It’s pretty funny when a car company hears about a safety issue but will do nothing about it. Car stops dead and won’t move Above 20 mph even with your foot to the floor, and after a throttle body replacement, and hundreds of dollars out into the vehicle already they refuse to refund or offer any assistance towards this. They’re lucky they weren’t sued yet for this. I’m filing a lawsuit if anyone else had this issue please let me know. They have to be worst in customer service. Already contacted attorney general and nhtsa.
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Review
#1660946 Review #1660946 is a subjective opinion of poster.
Product
2011 Kia Motors Sorento Car
Cons
  • Atitide of the kia motors person i spoke to
  • Losing time and money
  • Dishonesty
Reason of review
Bad quality
Preferred solution
Reimbursement of
Tags
  • KIA REPAIRS SERVICES
  • BAD ELECTRICAL SYSTEMS
  • kia complaints

Contact Kia Motors Customer Service

Mailing Address:
Kia Motors America Inc.
111 Peters Canyon Road
Irvine, California 92619-2410
United States
Phone:
(800) 333-4542
All Kia Motors Contacts

Kia Motors Products and Services Reviews

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Kia Motors - 2013 Kia Sorento with Pearl White paint peeling issues
Our Sorento has been a good car to date but all of a sudden we have developed a large area of the passenger side windshield column where the white paint has just flaked off leaving the primer underneath. We were surprised because this car is in our garage when it isn't...
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6 comments
OffbeatAkita956
#1769249

Yesss the same thing happened to my Kia Sorento pearl white in the same place and dealer won’t pay to paint it!!!

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Review
#1689424 Review #1689424 is a subjective opinion of poster.
Product
2013 Kia Motors Sorento Car
Pros
  • Kia sorento
  • Good vehicles
Cons
  • Customer service after there was an issue
  • Make customer to fault
Reason of review
Warranty issue
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Paint Auto Body