Kia Motors

My car has been there since the beginning of August. Your service department stopped answering my calls well only into the first week you have had my vehicle.

They also were texting me and I have not heard from them since August 20, 2025. I have been in constant contact with corporate. Two members that work at this location lied to me numerous times about Kia denying my claim to replace my engine at no cost. Ive been in contact with several people through corporate and recorded those calls because they have told me more than twice that they have made complaints against you because of this.

I havent heard from anyone since AUGUST 20! I have text proof that your manager in the service center threatened me to charge me storage fees after lying about Kia denying my claim to which corporate has reached out to you as well trying to get you to understand they asked you to reach back out to me and get more information. I also spoke to a gentleman who informed me that based upon oil change records alone, the window or mileage that cannot be accounted for was way before I purchased the vehicle. I purchased it September 3, 2024.

To date I have provided all necessary service paperwork to show I have not neglected the vehicle maintenance. It is unbelievable that you havent contacted the owner of this vehicle and threatened and made more lies about the supposed denial of the claim to which that is completely false.

I have many screenshots and recorded phone calls to prove all of this. It is absurd to think a car dealership wouldnt contact a vehicle owner for NINE WEEKS

I have a Kia Sorento 2012 that is absolutely a piece of junk the abs does not work down hill assist does not work none of the power windows don't work sometimes when you try and crank it it hard to and when does the rpm needle does move and run very and sometimes I can restart it will run some the air bag don't work and if I end up in a accident and myself or a passenger gets hurt I will own Kia I have told them about all that these problems and most under recall they will not fix it they are the worst car company out there do you a favor and agrivation and buy a Toyota or such on recall I was told not to park my car near my house it could catch on fire I am considering painting a big lemon on it and park it across the street of a dealer please save yourself the stress do not buy a Kia or Hyundai

After a certain amount of time I realized that my mileage had been tampered with. I took pictures from day to day the difference was about 1,000 or more miles added to it.

I called KIA customer service, sent all the photos and no result. Bought from KIA of Anderson service check at Macon Ga. Cecilia Stephanie Swafford PO BoX 23 Davisboro Ga. Had an accident July 4, 2024 and vehicle was totaled.

VIN on the vehicle is 3FPF34AD9KE06367 on the door

It is as a 2019 white KIA forte. And that was what I purchased from on 2020.

Progressive was my insurance company. I never traded the vehicle and I never parted it out.

I refinanced with Blue federal for the vehicle I purchased through KIA of Anderson with the original contract agreement. I did this online.

Got a 2024 Sportage PHEV from Car Pros Kia Glendale CA on Aug. 3, 2024.

The engine light came on on Sept 17, 2024 when I was deiving home from work. Took it to the service department the following day To have them check it. They said it was just the gas cap.. Drove the car again and the engine light came on again Sept.

25, 2024. Took it back to the service department, they said they will replace the thermostat. I got the car back on Sept. 28, 2024.

I charged its battery for the first time on Sept. 29, 2024. The following day the battery was drained without using the EV mode. When I was driving I noticed that its idling RPM is 1500 so, I decided to have my car towed to the service department on Sept.

30, 2024. They said they checked everything, nothing's wrong with the car. So, I got the car back again, I noticed that the RPM when its parked was 1500 and it reached 3000 when I was driving 35 mph. I dont feel safe driving this car anymore!

The engine light came on again for the third time on Oct 2, 2024. I had it towed to the service department again! I am paying an expensive junk car!

This brandnew car has been in and out of their service department and I cant even enjoy what Im paying for. This has given me a lot of stress and inconvenience in a span of two months.I dont want to risk my life and my familys life driving it!

Transport Vehicle Request -

We have submitted multiple requests along with all required supporting documentation to the Vehicle Modification Team seeking approval to transport this vehicle on the following dates: 6/3, 6/9, 6/11, 6/13, and 6/26. We have spent a significant amount of timeover the course of several dayson the phone trying to obtain assistance with this matter.

Our two other leinholders fulfilled our request within hours of our initial contact. But here we wait, a month later, for Kia.

The vehicle was originally scheduled to be loaded into a shipping container on 6/23 in preparation for departure on 7/7. As the required approval letter from Kia had not been received by that date, we were forced to make alternative arrangements and ship the vehicle separatelyresulting in an additional $3,000 in transport costs. Due to the upcoming holiday weekend, today was the final opportunity to deliver the vehicle to the port for shipment.

We are relocating off-island next week and will not be available to facilitate vehicle transport after our departure.

Because we have still not received the necessary letter, we are left with only two optionsneither of which is reasonable. We can either:

Pay $15 per day to store the vehicle, then incur further costs to return and ship it once the letter is finally received, totaling no less than $5,500 in added expenses; or

Leave the vehicle behind indefinitely, as we have no viable means to transport it.

Both outcomes are a direct result of the delay in receiving the required documentation from Kia.

We have now received notice that our request has been under manager review for the past three days.

At this point, we are unclear as to what remains to be reviewed. All requested documents have been provided, and the urgency of this situation has been communicated repeatedly.

No resolution...

Something to think about before you buy a KIA: do you want a car with customer support or a car with no customer support? If you want a car where technicians have documented and confirmed a warrantied and recently recalled part but refuse to replace it because there are no light indications or computer codes, then buy a KIA.

In October 2023 (see KIA service ticket) my KIA was brought into Jackson KIA Cocoa, FL, for something not operating correctly. The vehicle periodically would hesitate when pressing the accelerator and other times when you had pressed the accelerator to go faster and removed your foot from the accelerator, the vehicle would not slow down, rather continue to speed up even if you tapped the brakes. The service technician had the vehicle for two days and confirmed during several of his test drives that the vehicle would hesitate and speed up with your foot off the accelerator. The service technician said the fuel pump was the issue; however, to cover it under our vehicle warranty, the vehicle would need to generate either a service code error or the indicator light would have to turn on.

Neither of these happened during the service technicians test drives. The service technician wanting to confirm his assessment that the fuel pump was faulty, replaced the fuel pump with a new one and test drove the vehicle. The issues of hesitation and acceleration didnt happen as they did with old fuel pump. The service technician put the old fuel pump back in because I refused to accept a charge for replacing the fuel pump when it was under warranty.

A few months later, KIA Motors sent a notice to all KIA owners that KIA recognized the fuel pumps were faulty and were encouraged to take the vehicle to a dealership to have it replaced.

The notice from KIA Motors outlined specific symptoms that a vehicle may display in which the dealership should replace the faulty fuel pump.

I made an appointment with Jackson Kia in August 2024, explaining that the vehicle had not improved and no error codes and no indication lights but the vehicle was accelerating and hesitating even more than it was almost a year ago when their service technician confirmed the issue with the fuel pump. I left the vehicle with Jackson KIA again for three days for them to diagnose the problem and confirm that the fuel pump was faulty. The service technician confirmed that the other service technician from a year ago diagnosed the problem correctly. It was in fact the fuel pump and is exhibiting the conditions as outlined in the KIA Motors Fuel Pump notice, except the vehicle did not have any diagnostic error codes nor any indication lights.

The vehicle was returned with no fuel pump replacement.

About a month later while driving the vehicle on I95 North in Florida I began to pass a vehicle and like normal I accelerated as I entered the fast lane. My KIA hesitated for a brief second but accelerated. As I completed passing the vehicle, I removed my foot from the gas pedal to slow down and enter back into the traveling lane. The KIA didnt respond by slowing down, rather it was accelerating very quickly.

I tried to apply the brakes to slow the KIA down but it was unresponsive. The KIA accelerated to 115 MPH, yes 115 MPH before slowing down so I could return to the traveling lane. Another incident occurred about two weeks after this near-death experience while returning from Titusville, FL to Home. As I pulled out from the gym into the lane of travel on busy Highway 50, I pressed the KIAs gas pedal to accelerate, and it hesitated and responded by going into idle mode at 5 MPH.

Again, an almost near-death experience because of the KIA.

Here you have a huge corporation, KIA Motors, notifying owners of a specific known warrantied part replacement, and two different KIA Service Technicians clearly stating that the vehicle has the issue but because of the lack of error codes, KIA determines it best to continue to operate the vehicle with the faulty part. Is KIA attempting to repeat the same as Toyota Motors did with their gas pedal recall? People have to die for KIA to realize an issue may not exhibit all the indicators of the part being faulty? The KIA vehicle is unsafe to operate, and imagine as an owner traveling with your family, grandchildren, or friends and you pull into a lane of travel and the vehicle idles or you accelerate to speeds exceeding 100 MPH in a busy section of town.

Ask yourself does it sound as if KIA Motors has your best interest, your safety, your familys safety, or the public safety at the forefront? Think long and hard before you make that purchase of a KIA.

I had incurred some out-of-pocket related to, first, the electronics of the car, and then, the rental car. Kia would not give me a loaner car even though the problem was electronics-related.

I had driven the vehicle for over 11 months without any problems, then, on April 8, after I had gassed up and tried to restart the engine, the following message came on my instrument panel: "System error."

I could not move the vehicle away from the fuel pump, and the tow truck that my auto insurance called for me could not move it either. Apparently, it was a four wheel drive and so the back wheels would not turn.

Desperate, I called a mobile mechanic, who charged me $380 to reset the computer, which he claimed was the problem. But because I killed the engine, thinking I was good to go, the vehicle failed to start again with the same message appearing on the instrument panel.

I called a second tow truck (a flat bed this time since the first one had only front tire hook on equipment) to take the paralyzed vehicle to the local Kia dealership. There, my case manager in the service department said I should talk to Sales because the vehicle was still under one year-old and I could therefore get a loaner car.

Well, I went to Sales and they told me that loaner cars were given out only by the Service Department.

Did I say it was that Department that sent me to Sales?!

To cut a long story short, I ended up renting a vehicle from the dealership to get to work. I had to keep it for three days so I was given a bill of $176. I expected the KIA Headquarters to reimburse me the two out-of-pocket expenses, but someone called Karen insisted on speaking with me. She said she needed to see the invoice that the local Kia dealership issued after they had fixed the error problem and a recall notice.

Since the problems were electronics-related, that dealership did not charge me anything for the repairs. They only charged me for the rental.

I explained all of that to KIA Corporate through their Customer Contact portal, yet, the lady mentioned above insisted on seeing a repair invoice that does not exist.

I just sent her scanned copies of all the papers the local Kia dealership issued to me that day. I have only the business card and their usual work completed satisfaction survey.

I have asked Ms. Karen if she needs those documents too before she can decide if I am entitled to a reimbursement of any of the two expenses.,