Kia Motors Reviews

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1.0
Kia Motors - 2013 Kia Optima SX Paint Chipping and flaking off
Kia Motors - 2013 Kia Optima SX Paint Chipping and flaking off
Kia Motors - 2013 Kia Optima SX Paint Chipping and flaking off
It started with a spot the size of a small pea and now my paint is chipping and peeling off of my car everywhere. Kia is well aware of the problem but refuses to do anything about it. My car only has 70k miles and if I get on the interstate, the paint chipping just...
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135 comments
#1999357

It's happening to us all....Go to the kia corporation site. File the complaint and upload your pictures.

Someone will contact you.

I did and I was told to send in 2 estimate to have the car painted. I did that and about 40 days later was sent paperwork to sign and sent a check for the amount in the paperwork.

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ID
#1190418 Review #1190418 is a subjective opinion of poster.
Product
2013 Kia Motors Optima Sx Car
Cons
  • Lack of honesty
  • Dont admit the paint is a manufacturer defect
  • Manner in which kia handles warranty issues
Reason of review
Damaged or defective
Loss
$5000
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Store Manager reversing offer for complaint settlement

2.0
Reversing solution agreement Finance manager and I came to an agreement to solve problem but because of my survey answers he denied agreement

User's recommendation: Don’t.

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ID
#3118262 Review #3118262 is a subjective opinion of poster.
Location
Pelham, Alabama
Loss
$1210
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Store Manager reversing offer for complaint settlement

3.6
Paying for things I didnt want or get. Manager and I came to an agreement but because of my survey he wouldnt stand up to the agreement. One unhappy and a never again customer

User's recommendation: Don’t.

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ID
#3118210 Review #3118210 is a subjective opinion of poster.
Location
Pelham, Alabama
Loss
$1210
Preferred solution
Apology

Ask about skipp a payment

5.0
I enjoyed speaking to the representative and she was a very big help for me to be able to skip a payment for the month of December because of an emergency that I am going to Florida for my sister who's had open heart surgery I appreciate everything that you'll do God-bless & merry Christmas and I'm sorry it said pissed customer I was not pissed I'm talking as I'm driving so I'm sorry It picked it up wrg
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#3114887 Review #3114887 is a subjective opinion of poster.
Location
San Angelo, Texas

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Ask about skipp a payment

5.0
I'm having to fly to Florida because my sister had surgery and I needed my payment moved and they moved it for me I really appreciated Joe's help God-bless you I love my Kia
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ID
#3114374 Review #3114374 is a subjective opinion of poster.
Location
Hempstead, Texas

I am so unhappy with the service

1.2
I was denied my warranty to fix my master cylinder for my brakes after I was told it was covered! I am struggling to pay my car note as it is now I am being forced to pay a thousand plus dollars to fix my car! I am so upset. I dont think you all should be a servicing company.

User's recommendation: Save the head ache and DON”T buy a Kia.

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ID
#3112223 Review #3112223 is a subjective opinion of poster.
Location
Chicago, Illinois

Complaint of a dealership

2.7
I've contacted Kia Corporate in California via my next possible legal maneuver in reference to filing paperwork with the Attorney General's Office in Austin. I've indicated I SHALL go the distance, if provoked. Kia Corp. stated they shall contact me with a corporate representative very soon...? Hmmm, I'm not holding my breath, but I shall give the opportunity... If nothing transpires, the Office of the Attorney General in Austin shall receive a documents request. This outcome will exceed a $500.00 price tag if I'm forced to go that distance, which will include legal representation at this starting point. I play to win!!! Sometimes you lose, but PLAY to win! STILL PISSED customer.

User's recommendation: READ and understand Kia's policy / procedure.

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ID
#3108819 Review #3108819 is a subjective opinion of poster.
Location
Houston, Texas

Cruise control malfunction

2.7
I was driving and my cruise control would not disengage in my 2022 Kia Telluride resulting in a car accident.

User's recommendation: Be wary of the cruise control feature.

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#3094304 Review #3094304 is a subjective opinion of poster.
Location
Los Angeles, California

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Extended warranty

My wife bought a used kia soul from Keefer kia in mooresville nc. with an extended warranty. We had the understanding that this covered the car until it was paid off. Today we were informed that it expired at 53,000 miles. We feel that we were taken advantage of. The car had 27,000 miles on it when purchased. No way would we have paid $1,500 for a 28,000 mile warranty!!
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ID
#3089293 Review #3089293 is a subjective opinion of poster.
Location
Salisbury, North Carolina
Loss
$1500
Preferred solution
Full refund
New Reviewer

Service

Tried to schedule a service appt. for my 2017 Kia (12,500 miles) at Kia of Fort Walton Beach this morning and was advised that service appointments are EIGHT MONTHS OUT. You have to be kidding. Since the traction, tire pressure, and one other light are on all the time, what do I do, buy another Kia? I don't think so.

User's recommendation: Make sure you know about service issues.

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ID
#3088240 Review #3088240 is a subjective opinion of poster.
Location
Santa Rosa Beach, Florida
Preferred solution
Let the company propose a solution

Warranty

Hi, how you are doing, my name is Dante, and I have a few questions regarding my warranty on my vehicle that I currently have under KIA. Which is a 2020 optima LX. I have been having issues like with my battery lately. so do the bumper to bumper warranty covers this vehicle battery issues at 37,300 miles?
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ID
#3087665 Review #3087665 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

Vehicle order

1.0
They have been thoroughly non-cooperative. Initially it was mentioned to me that the vehicle will be delivered by 3-3.5 months, now after almost 2months of placing the order they mention it might take Jan-end or even February as well to deliver the vehicle. On top of that citing a reason that I am being argumentative their Sales person hung up on me.

User's recommendation: Not at all.

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ID
#3087313 Review #3087313 is a subjective opinion of poster.
Location
Bengaluru, Karnataka
Cons
  • Terrible customer service and inept company
  • Lousy service
Loss
$25000
Preferred solution
Apology

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Verified Reviewer New Reviewer

My car issue

1.0
Kia Motors - My car issue
I take a new car on tirunelveli show room on date Nov 3 ,then show room person inform me to come after 800 km travel for service ,I plan to travel to show room on date of 19 Nov near tirunelveli ktc nagar my car break is not working after that my friends and my family members are safe but car air back are not come then break also struck my car is totally damage .so please take responsibility for your issue to replace my car problem.because I am in middle class I can't able to digest it to see my new car. Then car details Model:KIA sonet Car date :Nov 3 purchase Car accident date:Nov 19 Car temporary reg number:{{redacted}}

User's recommendation: Worst design.

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ID
#3083244 Review #3083244 is a subjective opinion of poster.
Location
Coimbatore, Tamil Nadu
Preferred solution
To replace my new car bcz of car break issue .

Not reciving my over payment paid by Geico

1.0
I am requesting a full refund of an overpayment on my account received by Kia from Geico. My account number is 191446****. The overpayment is for $4939.95. I have contacted Kia from 10/14/21 in regards to this amount and have continued every two weeks, speaking to 8 different representatives to no avail. Three emails have been sent by representatives to the accounting department with no reply. Please expedite this request for the funds that is owed to me.
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ID
#3081267 Review #3081267 is a subjective opinion of poster.
Location
Monrovia, California

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Verified Reviewer New Reviewer

1.0
Kia Motors - 2016 Kia Sportage - Engine Blown - DENIED BY KIA -
Kia Motors - 2016 Kia Sportage - Engine Blown - DENIED BY KIA -
Kia Motors - 2016 Kia Sportage - Engine Blown - DENIED BY KIA -
Kia Motors - 2016 Kia Sportage - Engine Blown - DENIED BY KIA -
Update by user Nov 18, 2021

Nothing...

Original review posted by user Nov 18, 2021
I own a 2016 Kia Sportage - I purchased almost 4 years ago, through Jim Butler Kia out of Chesterfield, Missouri. My engine blew - back in September. I had no idea there was a recall, until the gentleman at the auto body shop told me to get in contact with...
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ID
#3078294 Review #3078294 is a subjective opinion of poster.
Location
Chesterfield, Missouri
Loss
$20000
Preferred solution
Full refund
New Reviewer

Can’t get service

3.6
Appointments are 3-4 weeks out and no one answers phone. Called at 10am for and oil change and they returned it at 5:05 pm, run away!

User's recommendation: Don’t look at Kia.

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ID
#3076218 Review #3076218 is a subjective opinion of poster.
Location
South Yarmouth, Massachusetts
Preferred solution
Let the company propose a solution

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