Conway, Arkansas
0 comments
Not resolved

I have a 2013 Kia Optima SXL with the 2.0 Turbo engine.At 80,000 miles the car suddenly started making a knocking noise.

At first I thought it was just the rough highway but the sound got worse. I was 50 miles away from the nearest Kia dealership. I took the car to an autozone just make sure it was still drivable. They told me that something was bad wrong and not to drive it.

I then took it to a local mechanic just to get their opinion on what was wrong with the car. After paying $70, they told me that my engine had went bad and that I needed a new one. It took a day for me to have it arranged for my car to be transported to the kia dealership in conway, AR. It took them about 20 minutes to tell me what was wrong with the car.

They said that the engine rod bearings had went bad and it was "metal to metal", I would need to replace the engine. Since we bought the car used it was not covered under the warranty. They quoted me $5,500 for the new engine. We had them order the engine.

It took over two weeks for them to finish my car. The day I got my car back I asked the service manager again, what was the cause. This time he told me it was due to the fact that I did not have a genuine KIA oil filter and there was metal in the oil. The engine lost oil pressure.

Why on earth would that have anything to do with metal in my oil?

I have read other peoples experience with the same issue with the same car. I had corporate kia start a case the day after my car did this. Kia said they would be in contact with the dealership where my was. I think kia told the service manager to lie to me about it.

I saw on the news were hyundai recalled the same exact engine in some years of the sonotas for "metallic debris that may not have been removed from the engine crankshaft during the manufacturing process. This could lead to restricted oil flow, damaging internal parts." We are out $5,570 for a engine that should have lasted at least 150,000 miles.

This was my first kia and it will be my last.Kia does not care about their customers from stories that I have read online about voided warranties for the same failure my engine had.

Review about: 2013 Kia Optima.

I liked: Looks of vehicle, Luxury feel.

I didn't like: Defective engine, Customer service attitude, Never buy kia again.

Review #729797 is a subjective opinion of a user.

2.0
Product or Service Quality
Price Affordability
Staff
Customer service
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Damaged or defective / $5570
Preferred solution Let the company propose a solution

Had an Experience with Kia Motors?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Kia Motors - BEFORE YOU LEASE KIA. Kia Motors "Before you lease Kia, you should know that warranty is worthless. Service centers will blame you and void warranty, if oil is not changed 3000 miles. My Kia Optima has..." Read more Kia Motors - Review about 2014 Ram 1500 Quad Cab from El Cajon, California Kia Motors "I purchased a certified used 2014 Ram 1500 SLT quadcab 4x4 March 9,2016 I was told by sales writer not buy the 2 day return policy. Should not have listened..." Read more Kia Motors - Review about 2014 Kia Optima from Park Hills, Missouri Kia Motors "2014 kia optima a rock hit my condenser which is a bunch of bs..no dye test nothing! I demanded to take a picture. Still second opinions and there is no..." Read more Kia Motors - Purchased a 2015 KIA Optima with a trade in.  Wanted to buy back few days after sale, but would have to pay $299 docking fee additional to credit received for the traded auto Kia Motors "Purchased 2015 Optima 5/10/2016. Few days after purchased I wanted to buy back the 2000 dodge-stratus I traded in for a $300 credit on the sale. The title was..." Read more Cichic - 6-months of Waiting...and Then Some Cichic "I ordered a dress off this website and it said it would take "7-10 days...so I choose the express shipping (2-3) days, which costed $20 dollars more. Guess I forgot..." Read more Enterprise Rent A Car - Wheels/Tires STOLEN from personal vehicle left at Enterprise Enterprise Rent A Car " We dealt with DESPICABLE, INSULTING customer service after having four wheels and tires stolen from our personal vehicle that was left on their lot during our vacation. Our wheels..." Read more Resume Now - They Stoled money from my bank account also Resume Now "They first charged me $1.95 for 1 time use for resume builder and i told them i do not want to be a member and they charged me 2 more..." Read more Justanswerlegal Questions - I locked into the "service" on the 23.6.17 on the assumption that 4 $5 (Bankcard) I might get a brief referral regarding an issue of Contract Law. Justanswerlegal Questions "I supplied my BankCard details with a synopsis of my sons problem. What i received was advice that Contract law is complicated(I knew that) did i want to talk to..." Read more