I have a 2013 Kia Optima SXL with the 2.0 Turbo engine.At 80,000 miles the car suddenly started making a knocking noise.
At first I thought it was just the rough highway but the sound got worse. I was 50 miles away from the nearest Kia dealership. I took the car to an autozone just make sure it was still drivable. They told me that something was bad wrong and not to drive it.
I then took it to a local mechanic just to get their opinion on what was wrong with the car. After paying $70, they told me that my engine had went bad and that I needed a new one. It took a day for me to have it arranged for my car to be transported to the kia dealership in conway, AR. It took them about 20 minutes to tell me what was wrong with the car.
They said that the engine rod bearings had went bad and it was "metal to metal", I would need to replace the engine. Since we bought the car used it was not covered under the warranty. They quoted me $5,500 for the new engine. We had them order the engine.
It took over two weeks for them to finish my car. The day I got my car back I asked the service manager again, what was the cause. This time he told me it was due to the fact that I did not have a genuine KIA oil filter and there was metal in the oil. The engine lost oil pressure.
Why on earth would that have anything to do with metal in my oil?
I have read other peoples experience with the same issue with the same car. I had corporate kia start a case the day after my car did this. Kia said they would be in contact with the dealership where my was. I think kia told the service manager to lie to me about it.
I saw on the news were hyundai recalled the same exact engine in some years of the sonotas for "metallic debris that may not have been removed from the engine crankshaft during the manufacturing process. This could lead to restricted oil flow, damaging internal parts." We are out $5,570 for a engine that should have lasted at least 150,000 miles.
This was my first kia and it will be my last.Kia does not care about their customers from stories that I have read online about voided warranties for the same failure my engine had.
More Review Details
|Product or Service Quality|
What I liked
- Looks of vehicle
- Luxury feel
What I disliked
- Defective engine
- Customer service attitude
- Never buy kia again
- Reason of review:
- Damaged or defective
- Preferred solution:
- Let the company propose a solution
- Monetary loss:
- Product or service
- 2013 Kia Optima
- Review category
You May Also Like
- "I am from Las Vegas, NV. and bought a car from Siamak’s Car Company: I found a vehicle that I was seriously interested in at Siamak’s Car Company of 777..."
- "Bob promises you the "Nicest Restored TDI on the planet!" from this hokey shop in Bellingham staffed by kids and amateurs. Six months after the initial payment for a..."
- "This is just one example of Forest River Salem Cruise Lite issues.. Now, its important to understand the Forest River offers the idea of camping to folks that would not..."
- "HI, I ORDERED A NIKON D5500 FOR $529.00 THEN WHEN I CALLED TO CHECK ON THE ORDER THEY TOLD ME I WOULD BE BETTER OFF WITH THE US VERSION FOR..."
- "Leased a vehicle and 2 weeks later it died in the middle of the intersection after the radiator cooling fans stopped working, the air conditioning stopped working, the gas..."
- "Found barstools that stated one price went to purchase and they were completely different price. Customer service acted like it was my computer that was the problem. Took screenshot of..."
- "Better use consignee rather than your own people which not taking care and stealing the contents of the box. batter add precautions and implement rules to avoid this kind of..."
- "I recently booked a Jetstar flight on eDreams.com. They sent me an email confirmation that said "The total cost of your reservation is $442.22. The details of the amounts charged..."
- "I was denied service cause the cashier/manager said I was Hispanic. And I have it recorded mind you he was an Hindu decent. I still shocked of his remarks and..."