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This letter is regarding the fact that KIA does not give customers a spare tire/donut and they don’t tell customers that they don’t get them. I leased a car for my wife and I was not told that I wouldn’t be getting a spare tire. Spare tires have been standard for many years and so they are expected. If KIA is going to take them away, then every customer should be told.

KIA Motors America is taking advantage by not including a spare, not telling people that they’re not included, and then lying about it by saying “no dealership gives you a spare now.”

I was told that lie by one of KIA’s general managers and my sister was sent paperwork listing dealerships that supposedly don’t give spare tires. I called many of the dealers listed on that list and they all said that they DO offer spare tires or at least a donut and that KIA is doing this on their own and lying about it so that they can make it seem like it’s normal.

The other excuse I’ve heard is that the spare has been taken away to save money on gas. Again, a spare is needed and KIA shouldn’t take away something so important. I’m sure like me, most customers would rather have the spare than save the small amount they’d save by not having it. The reason for the donut was to lower the weight and save money on gas; now you’re going to take away the donut? Ridiculous!!!

KIA has a towing service but they are going to take me only so far and probably to a dealership for my tire repair needs. I do not want to go to a dealership, I want to go to my tire person who charges me fairly. I want a spare that can be changed by my road side service company so that I can then drive where I want to get it fixed. I shouldn’t be forced to go only where KIA will allow me to go.

My complaint against KIA is because they don’t tell customers that the very important spare tire is not included, and I’m complaining that KIA is lying to customers by saying other dealerships are doing the same thing.

Reason of review: Poor customer service.

Location: Pasadena, California

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