Update by user Jul 24
Hi all, sorry it took so long. I actually forgot I posted on here.
They ended up replacing the bumper and they plug the holes at the dealership.
Because I was under the warranty they also covered a rental for me for the 2 days they were fixing it. Haven’t had any issues since then.
Update by user Aug 05, 2014
We'll, after escalating through their corp office they agreed to replace my bumper but not until the summer heat is over so it stops leaking. They can't plug the hole because the glue is a preventive rusting solution.
but again if this happen next summer I'll be right back where I started. Ill kelp posting once I get it replaced about sept or oct.
Original review posted by user Jul 19, 2014
My new 2014 kia soul has glue leaking from the hatch and down onto my bumper, and now it stained my bumper. I went to the dealership and they didn't want to help.
They tried to just wipe the bumper and obviously that didn't fix anything it's still stained. I called the corporate office and their response to me was that they know about the hatch leaking, the glue needs to stay there it's to prevent rusting so they can't clean it. They will not replace my bumper or seal the hatch, it only happens in a couple thousand kia souls and it will eventually go away. WTF!
Are you serious? This is a brand new car and now I have a stained bumper and I'm just supposed to drive around with the glue leaking until it decides to stop.
I will never by from kia agin and this is not over. Be watching the news my mom is the producer from nbc.
Product or Service Mentioned: Kia Motors Car.
Monetary Loss: $4000.