We were on vacation in the Outer Banks when the timing belt in our KIA Sorento went at 28,000 miles. We had to have the car towed 83 miles to Greenbrier Kia in Virginia because that was the closest Kia dealer.
The service manager would not cover the warranty because he said we were off pavement and the warrenty does not cover any repairs if the vehicle is off pavement. We then called Kia consumer Affairs. They were rude and incompetent. They stated that if I got stuck in the snow and spun my tires, the warranty wouldn't cover anything.
When we arrived home, we realized that the dealership did not put two pans back on the vehicle.
We called Greenbrier Kia and the serevice manager stated that if they "find them" they will let us know. That was a week ago. Kia Corp.
said that there was nothing that they could do. I am trading in my Kia for an American car.
Review about: Kia Motors Warranty.
Monetary Loss: $1000.