I went into Kia hoping for a pleasant buying experience and walked out a week and a half later embarrassed and humiliated. I took my 2005 volvo into Kia hoping to trade it in on a vehicle with less miles and a great warranty.
I found a 13 Kia Soul and it had all they bells and whistles. I went into sign the papers and the finance guy proceeded to kinda give me grief because I picked out a car that was so "loaded" making me feel bad. Doing this as he proceeded to eat a pickle. Should have have ran when this happened.
I think it was a sign of the things to come. So, I sign the finance papers and I get call almost 2 weeks later that they were unable to finance me. After I had driven the car for 2 weeks. I had to return the car and ended up with my old volvo.
I am so embarrassed and humiliated, because now how am I going to explain what happened. Is this common practice in car sales, so change the terms of the loan almost two weeks later. All of my family, friends, and colleagues have seen the new car, now I have to explain that Kia changed their mind. The worst part is the finance guy was rude, condescending, and treated me like garbage off the street.
Telling me the vehicle i picked out was way to expensive. It is a Kia for goodness sakes, not a Lexus. I'm a professional, granted I am trying to rebuild my credit, due to a nasty divorce. The way i was treated was very unprofessional and I have not even been offered and apology for taking so long to process or to deny my loan 2 weeks later.
I must add, the dealership did not hesitate to cash my downpayment check the next day. Very upset with the situation.
I will never deal with Kia or any affiliation again. The embarrassment is the worst part.
Monetary Loss: $29000.