Contact Kia Motors Customer Service

My car has been there since the beginning of August. Your service department stopped answering my calls well only into the first week you have had my vehicle.

They also were texting me and I have not heard from them since August 20, 2025. I have been in constant contact with corporate. Two members that work at this location lied to me numerous times about Kia denying my claim to replace my engine at no cost. Ive been in contact with several people through corporate and recorded those calls because they have told me more than twice that they have made complaints against you because of this.

I havent heard from anyone since AUGUST 20! I have text proof that your manager in the service center threatened me to charge me storage fees after lying about Kia denying my claim to which corporate has reached out to you as well trying to get you to understand they asked you to reach back out to me and get more information. I also spoke to a gentleman who informed me that based upon oil change records alone, the window or mileage that cannot be accounted for was way before I purchased the vehicle. I purchased it September 3, 2024.

To date I have provided all necessary service paperwork to show I have not neglected the vehicle maintenance. It is unbelievable that you havent contacted the owner of this vehicle and threatened and made more lies about the supposed denial of the claim to which that is completely false.

I have many screenshots and recorded phone calls to prove all of this. It is absurd to think a car dealership wouldnt contact a vehicle owner for NINE WEEKS

I had incurred some out-of-pocket related to, first, the electronics of the car, and then, the rental car. Kia would not give me a loaner car even though the problem was electronics-related.

I had driven the vehicle for over 11 months without any problems, then, on April 8, after I had gassed up and tried to restart the engine, the following message came on my instrument panel: "System error."
I could not move the vehicle away from the fuel pump, and the tow truck that my auto insurance called for me could not move it either. Apparently, it was a four wheel drive and so the back wheels would not turn.
Desperate, I called a mobile mechanic, who charged me $380 to reset the computer, which he claimed was the problem. But because I killed the engine, thinking I was good to go, the vehicle failed to start again with the same message appearing on the instrument panel.
I called a second tow truck (a flat bed this time since the first one had only front tire hook on equipment) to take the paralyzed vehicle to the local Kia dealership. There, my case manager in the service department said I should talk to Sales because the vehicle was still under one year-old and I could therefore get a loaner car.
Well, I went to Sales and they told me that loaner cars were given out only by the Service Department.

Did I say it was that Department that sent me to Sales?!
To cut a long story short, I ended up renting a vehicle from the dealership to get to work. I had to keep it for three days so I was given a bill of $176. I expected the KIA Headquarters to reimburse me the two out-of-pocket expenses, but someone called Karen insisted on speaking with me. She said she needed to see the invoice that the local Kia dealership issued after they had fixed the error problem and a recall notice.

Since the problems were electronics-related, that dealership did not charge me anything for the repairs. They only charged me for the rental.
I explained all of that to KIA Corporate through their Customer Contact portal, yet, the lady mentioned above insisted on seeing a repair invoice that does not exist.
I just sent her scanned copies of all the papers the local Kia dealership issued to me that day. I have only the business card and their usual work completed satisfaction survey.

I have asked Ms. Karen if she needs those documents too before she can decide if I am entitled to a reimbursement of any of the two expenses.,