Kia Motors
Reviews and Complaints
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Verified ReviewerExtremely faded trim on 2022 Sorento 2022
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Verified Reviewer | Mesquite, TexasKia services are scammers
- Service
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Verified ReviewerBad customer service
I called Kia of Lansing Michigan to schedule a repair on my Sportage. I scheduled an appointment and asked about a loaner car.
They informed me that they do not have loaner cars. I called back to cancel the appointment. I live an hour away from Lansing and need a vehicle to get back home. They said my car would be in the shop a couple of days.
The girl I was talking to that schedules the appointments for the service department was unwilling to help. I asked how long it would take to diagnose the issue. She said about half a day. I told her that my husband knew what the problem was but she said it had to be diagnosed.
My husband said forget it and the service girl said " fine then, fix it yourself" and hung up on me. She was so rude.
I've never been treated that way from this dealership. But I know, I'll never buy another Kia.
Preferred solution: Apology
Engine problems engine recalls
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Verified ReviewerKia sells lemons
Preferred solution: Apology
User's recommendation: Never buy kia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Jacksonville, FloridaKIA SORENTO CAUGHT ON FIRE AND KIA DOES NOT RESPOND YO MY CALLS IN OVER TWO WEEKS
On 1/26/24 my 2012 Kia Sorento caught on fire while I was driving. The vehicle is totally destroyed.Since 1/29/24 I've been trying to reach the person assigned to my case and no one has responded. I've been trying to reach someone for over two weeks.I've called several...
NO RESPONSE FROM KIA IN OVER TWO WEEKS. THEY TELL ME EVERY I CALL:”YOUR CASE MANAGER WILL CALL YOU BACK IN 24 TO 48 HOURS” BUT SHE NEVER CALLS ME BACK.
MY VEHICLE CAUGHT ON FIRE AND I DON’T THINK THEY CARE ABOUT IT. MIGHT HAVE TO GET AN ATTORNEY INVOLVED.
Since 1/29/24 I've been trying to reach the person assigned to my case and no one has responded. I've been trying to reach someone for over two weeks.
I've called several times each day to no avail. I have emailed everyone from the CEO to the janitor and everyone in between and no one responds.
- If the vehicle works is good
- Customer service after there was an issue
Preferred solution: Full refund
User's recommendation: Not recommended
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Verified ReviewerTransmission
This is the 10th time Ive brought my vehicle in at least its just constant problems. My biggest regret is buying it. I traded in my beautiful jeep to get ripped off.& not given my 9000 dollars in rebates then told theres no 100,000 thousand mile warranty anymore a total lie & had to purchase a secondary warranty I got taken advantage of so bad its ridiculous during Covid and then on top of that have had nothing but issues and dont even have 60,000 miles on this vehicle I swear I am going to be Kia worst enemy if you do not step up & take care of me Im done complaining about this vehicle Im asking you please be honorable & take care of ur customer ( me) I over paid for this vehicle & deserve a decent car to drive with out issues sincerely
Preferred solution: My vehicle fixed properly & all fire repairs having to do with turbo
User's recommendation: Beware
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Verified ReviewerLeaking ABS
My auto was diagnosed with a leaking ABS but was told it is not on the recall list so I would have to pay $3600 to get it repaired. VIN KNDMG4C75C646****.
However there are no available replacement parts in the US. And not sure when they will be available. This model obviously should be on the recall list and I should not have to pay for your defective part. Plus I now cant drive the car or park it at my house.
Dealer wont even give me a loaner vehicle because of the unknown timeframe. I cant afford to pay for a part plus a rental car all because KIA has a defective part in their cars.
There are thousands of people in this situation. You need to fix this and compensate people for their troubles.
Preferred solution: Full refund
User's recommendation: Be warned about all the Kia and Hyundai recalls. The ABS leak is all over the internet but they aren’t recalling all vehicles.
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Verified Reviewer | New Haven, ConnecticutPoor service
User's recommendation: Forget about getting the part for recall there
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Verified Reviewer | Mooresville, North CarolinaI spend 40 dollars a month adding oil to this engine. Instead of fixing this very obvious design flaw they just lie
- Cars on the cheaper side with good crash rating
- Gdi engines are awful
Preferred solution: I want the engine fixed free of charge
User's recommendation: Stay away from Kia
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Verified Reviewer | Wheeling, West VirginiaPissed off they have had my car for 3 months! Can’t get the part and on back order indefinitely!! I
User's recommendation: DO NOT BUY A KIA!!
Remove previous owner
Issues with my 2022 Kia Sorento
User's recommendation: Don’t buy a Kia
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Verified ReviewerLein release to be sent to me and dealership
They did not give me a response they gave me a case number wrong and they put me on hold for 1 hour and the call got disconnected and had to go through all over again
Preferred solution: Deliver product or service ordered
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Verified ReviewerSexual harassment
Yesterday i cantact the dealer ask for a price, i agreed with term and because i was busy at work i asked my wife to go alone and finish the paperwork, she went and they force her to sign a complete different deal and they ask for mor money for different things that i already spoke with them . Long story short i called them and they said sorry please came back tomorrow we will fix everything and we will refund the money.
My wife today went again alone the person in the office told her we will cancel the free oil change . My wife told them but yesterday the other seller td me you have free oil change. Those people even they didnt tell her there is a plan that you will pay for it so they give you a free oil change so she didnt know on the first part they scam here they sell and get signatures without explaining what is that and that time she complained another sall person went to the office and they start talking bad and rud with her to scare her she start fighting back and those people start make fun of her because she is woman, she told one off them if my husband was here you wouldnt talk to me like this . They told here you are the first woman we saw like this my wife get offended than she told them im your customer you guys must make me happy not do this and they make fun of her and spoke very bad to her she came back home and she was crying for badly.
I will get consultation from my lawyer to do legal action. In this country we dont attack and harass a woman that those not know she gering scam from sells man.
Preferred solution: Apology
User's recommendation: Don’t let you ladies go there they have no respect for them
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They don’t care about people’s safety