Not resolved

Update by user Sep 07

I called Mastria in Raynham and they said that they could tow it but that i would have to pay for the tow

Original review posted by user Sep 07

We were driving home and suddenly the Che check engine light came on and a message poped up over the screen saying that the car has detected an Engine Malfuntion and would we lile to schedule schedule a repair , We pressed NO because we were almost home .Now just 15 minutes later after getting home and looking up the cars info to see if there was a recall for it Which there is Recall SC147 it's considered to be a safety recall .Now after calling the dealership to schedule the service appointment the car will not drive , it starts but as soon as you put it into gear within 5-10 seconds it stalls out ,So i can't even drive it there now . And ofcourse the Kia Customer Service and Road Side is not open on Saturdays so what am i supposed to do too get my car to the dealership to be serviced

Product or Service Mentioned: Kia Motors Customer Care.

Reason of review: Damaged or defective.

Monetary Loss: $15000.

Preferred solution: Let the company propose a solution.

Kia Motors Pros: Looks of vehicle, Cars, Its a great car for the price, Great on screen navigation and satilitte radio, Great how the screen displays any malfuntions.

Kia Motors Cons: Custumer service not open on weekends, Sc147 recall should cover the cost of the tow, Kia roadside assistance should tow the car for free, Recall sc147 safety recall should cover the tow expense.

  • Kia Customer Assistance
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