Kia Motors
Reviews and Complaints
Warranty on my vehicle
User's recommendation: Call Canada
I was a victim of bait and switch. Kia sold me a worthless warranty.
Preferred solution: I want the warranty honored
User's recommendation: Stay away from Applewood Kia Langley. They don't stand by the products they sell
Engine failure
I NEVER LISTED MY CONCERN AS A PISSED CUSTOMER. I purchased a new/used certified pre-owned 2018 Optima in March 2020.
Less than 30 days of having the vehicle, I had to have it towed because of an engine issue. I have experienced my power steering failing as well as my vehicle shutting down while physically driving. Currently, my vehicle is inoperable due to another issue with the engine. I do NOT feel safe in that vehicle; I am also extremely disappointed with the car as well as services I have received.
It has been a little over a year that I have owned the Kia Optima and I would like a reliable and safe car.
My safety is priority as well as the safety of my passengers and others on the road. Please assist and also be aware of what your purchasing.
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Car under Warrenty
Preferred solution: I would like them to fix my car as it was uner warrenty and I did not know we had a leak. There is no oil on our driveway and when taking it in the last 2 times no one mentioned a leak to us.
User's recommendation: They find fault and dont want to fix anything. DONT BUY FROM KIA.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bedford, TexasI have been waiting SIX months for my 22 Vehicle
Today I received an email for the "All New 2023 Kia Niro"
...and I am very frustrated because in good faith I ordered a 2022 Kia Niro Plug in Hybrid EX Premium in Runway Red on January 19, 2022 from a Kia Dealer here in North Texas,=.
Over six months (184 days as of this writing) have passed with absolutely no news about the vehicle, despite constant inquiries, offers to make deposits to expedite the process and other requests for updates and information.
The salesman/contact at the dealership I am working with tells me they have no information from Corporate about it, and "we" are at their mercy.
This is beyond confusing and frustrating, especially with your email arriving today now trying to sell me a '23 after I ordered a '22 six months ago.
What happened to that order? How many months will I have to wait?
Do I have to start over? Will it be another 6 months?
The Kia marketing people (and the factory) need to seriously rethink their strategy.
I do understand the factories make the cars and the dealers sell them.
If I have been told the truth by the dealer, you as a company are seriously harming your Brand Image with me and tainting your dealer's reputation, as well.
What makes this even more insane is I see television commercials for these
non-existent vehicles on a daily basis.
If someone would like to speak to me in person about this situation, I would be happy to listen.
Thank You
George Campbell
User's recommendation: Push the Boundaries? My Boundaries have been pushed to the limit!
ENGINE PROBLEMS
User's recommendation: PURCHASE AT YOUR OWN RISK
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Verified Reviewer | Garner, North CarolinaHow can I get my refund?
The dealer and company refuse to deal with a defective windshield at purchase
User's recommendation: Don't get a kia without checking the windshield at purchase
Car has not worked since I bought it
Preferred solution: The dealership charge $10,000 over MSRP the car only lasted one week and has been broken for the last seven weeks.
User's recommendation: I wish consumer reports had ratings on customer support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Watford, EnglandPity I have to give 1 star
Preferred solution: Repair and information on what is happening
User's recommendation: Do not buy a Kia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Richardson, TexasNeed escalation support for my lemon Kia EV ASAP
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Phoenix, ArizonaBecause my car blew up b4 my 1st payment and nobody want to accept responsibility
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tippecanoe, Indiana2019 Kia started on fire and completely burnt. No warning. Barely survived.
Preferred solution: Possibly joining class action lawsuit
User's recommendation: Stay away from Kias. Deadly I have the incident report.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chesterfield, Missouri2016 Kia Sportage - Engine Blown - DENIED BY KIA -
Nothing...
Sincerely,
Brandie Drzazga
Cell: 636.262.6519
Preferred solution: Full refund
User's recommendation: Do Not Buy!!!! Horrible
Refund
Preferred solution: Full refund
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