Melissa W Qub

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Bad customer service

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I called Kia of Lansing Michigan to schedule a repair on my Sportage. I scheduled an appointment and asked about a loaner car.

They informed me that they do not have loaner cars. I called back to cancel the appointment. I live an hour away from Lansing and need a vehicle to get back home. They said my car would be in the shop a couple of days.

The girl I was talking to that schedules the appointments for the service department was unwilling to help. I asked how long it would take to diagnose the issue. She said about half a day. I told her that my husband knew what the problem was but she said it had to be diagnosed.

My husband said forget it and the service girl said " fine then, fix it yourself" and hung up on me. She was so rude.

I've never been treated that way from this dealership. But I know, I'll never buy another Kia.

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Preferred solution: Apology

Jason P Odf

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| map-marker Kenner, Louisiana

Issue during service

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Kia Motors - Issue during service
Kia Motors - Issue during service - Image 2
Kia Motors - Issue during service - Image 3
Kia Motors - Issue during service - Image 4
Updated by user Oct 25, 2023

I have been waiting on the district manager to call me, I have not heard from anyone..

Original review Oct 18, 2023
My wife brought her car into Kia for a recall. When we received the car back they had a dent in the hood.

I called the same day to be told someone would call me back and they never did. I called the next day to be told a manager wasnt in bc it was the weekend. I called back on Monday and left a message and finally received an email from the manager. He stated he would call me back and he never did.

He ended up emailing me stating he looked on the cameras and my car didnt have a dent when it came in for service and it didnt have a dent when it left, he offered to let me view the images. I informed him I also have 6 surveillance cameras around my house and checked them as well, and that I would indeed like to view kias images, I have emailed and called the manager several times after that and he will not call me back, wont respond to my emails. I am a Loyal customer as I have purchased 4 kias from this location. My car is in immaculate condition and I know for sure that dent was not in my car until I brought it to Kia.

They keep giving me the run around and not responding to me, I am thinking about hiring an attorney due to this matter. This particular location has had several complains and bad reviews with customers staying their cars have been scratched and dented after bringing their cars here.
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Cons:
  • Poor customer service

Preferred solution: My dent fixed

User's recommendation: Avoid at all cost

Jessica D Gvy

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Shady Charges- ZERO answers

I have been trying to get in contact with the finance team in Council Bluff IA for TWO months. I have call 14 times, each time being told to leave a message.

I really do not want to drive down across state lines to speak to someone.

We have a balance showing from 5 years ago, a lease that was paid off. Not only was that lease paid off but we purchased a second lease with this branch and also paid that lease off since then. This balance just showed up on our credit report this year.

We did not receive ANY mail nor any phone call around this balance.

We get calls monthly looking for a new vehicle but yet when I answer and bring this up they says they are not in finance but can send over a message. A complete JOKE.

I have called the customer service number given online and been on hold for over 29 minutes and once over 47 minutes.

There needs to be another way to resolve this issue.

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Loss:
$495
Pros:
  • Loved all three vehicles bought with them
Cons:
  • Staff

Preferred solution: Full refund

User's recommendation: Untrustworthy Company. 0/10 recommend

Jennifer A Rnj

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Verified Reviewer
| map-marker Stockton, California

Lemon car

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Kia Motors - Lemon car

I purchased a 2019 Kia optima in April 2023 havent had it for a year Im

Already buying tires which the front tires that were on the vehicle were not the right size I have had to get the boot replaced, tires replaced, front /rear brakes and rotors plus shocks , inner outer toe rods which I can not get at this point because I am out of money for repairs this car should have never been sold off the lot Kia of Stockton does bad business deals and takes advantage of people several people I have spoke to have had same issues with their vehicles purchases from there Im going to let the vehicle go and Im not worried about my credit at this point Im tapped out with this lemon

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Loss:
$2000
Pros:
  • One sales guy tried helping me but the manager was nit
Cons:
  • Waste of money stay away

Preferred solution: Full refund

User's recommendation: Do not shop at Kia of Stockton you’ll lose money you’ll be at the shop and not Kia shop they will tell you nothing is wrong w the vehicle yet your paying over $2000 for repairs that should have not been happening for not owning the vehicle even a year DO NIT SHIP THERE IF YOU VALUE YOUR MONEY AT ALL

Vahagn H

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Sexual harassment

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Yesterday i cantact the dealer ask for a price, i agreed with term and because i was busy at work i asked my wife to go alone and finish the paperwork, she went and they force her to sign a complete different deal and they ask for mor money for different things that i already spoke with them . Long story short i called them and they said sorry please came back tomorrow we will fix everything and we will refund the money.

My wife today went again alone the person in the office told her we will cancel the free oil change . My wife told them but yesterday the other seller td me you have free oil change. Those people even they didnt tell her there is a plan that you will pay for it so they give you a free oil change so she didnt know on the first part they scam here they sell and get signatures without explaining what is that and that time she complained another sall person went to the office and they start talking bad and rud with her to scare her she start fighting back and those people start make fun of her because she is woman, she told one off them if my husband was here you wouldnt talk to me like this . They told here you are the first woman we saw like this my wife get offended than she told them im your customer you guys must make me happy not do this and they make fun of her and spoke very bad to her she came back home and she was crying for badly.

I will get consultation from my lawyer to do legal action. In this country we dont attack and harass a woman that those not know she gering scam from sells man.

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Preferred solution: Apology

User's recommendation: Don’t let you ladies go there they have no respect for them

Lyndsi Xks

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| map-marker Birmingham, Alabama

Not get in touch with service manager had to call California and they could not get in touch.

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Could not get in touch with anyone at the Huntsville dealership. I even called Nashville and could not get in touch with anyone. At both parties I was sent to a voicemail which I could not leave a message because they were not receiving anymore voicemails in their box. The point is I have a Kia Cadenza 2014 and the head gasket has failed already and it has $113,000 Mi on it. Which means somebody didn't know what they were doing or the products they're using to build it was inferior.
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Jesus A Suz

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Stinger 2021 GT Line

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Kia Motors - Stinger 2021 GT Line
My car isnt working due a mal function since October 22nd 2023, I received a email about a recall for the problem I have with my car, I contacted Kia and they says that they didnt have a remedy yet for that recall I still making payments and paying insurance without driving my car Thanks
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Pros:
  • Nice cars
Cons:
  • Mechanical issues
  • Bad service

User's recommendation: Don’t buy Kia

Juliette M Bny

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Transmission

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This is the 10th time Ive brought my vehicle in at least its just constant problems. My biggest regret is buying it. I traded in my beautiful jeep to get ripped off.& not given my 9000 dollars in rebates then told theres no 100,000 thousand mile warranty anymore a total lie & had to purchase a secondary warranty I got taken advantage of so bad its ridiculous during Covid and then on top of that have had nothing but issues and dont even have 60,000 miles on this vehicle I swear I am going to be Kia worst enemy if you do not step up & take care of me Im done complaining about this vehicle Im asking you please be honorable & take care of ur customer ( me) I over paid for this vehicle & deserve a decent car to drive with out issues sincerely

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Loss:
$38000

Preferred solution: My vehicle fixed properly & all fire repairs having to do with turbo

User's recommendation: Beware

LaDonna D Pgt

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No answer from Kia Corporate Office

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Still waiting been a week now. Everything is back ordered till 8 months from now and then they said not guaranteed to even get it then. Ordered parts from Kia the cancelled my order due to everything back ordered to fat. I need a rental car or soothing. This is not my fault one bit.
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Loss:
$6200
Pros:
  • Great vehicles besides the theft situation
Cons:
  • Not getting issues resolved
LASHUNDA H Hbt

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| map-marker Missouri City, Texas

Customer Complaint

Im writing you to make you aware of my recent Jan 20,2024 experience with your Rosenberg, Texas Kia service department. I brought my 2020 Kia Soul in for service because it would turn off when I applied the brakes.

The service rep that assisted me said his name was Miguel. When dropping off the vehicle Miguel stated that he would test the battery and share the diagnostic report at time of pickup. Miguel also stated he would run a diagnostic test on engine and the cost would be $165. Approximately 2 hours later Miguel called me and stated it was the cam shaft that was causing the vehicle to turn off when braking.

He then stated he would do a four can oil lubrication to all the components of the vehicle that included the cam shaft. He then stated if the engine light came back on the vehicle would need a new engine. I immediately questioned this information! When me and my husband went to pickup my vehicle my husband requested to see the battery report test.

Miguel stated the battery was good but did not have the battery test report. My husband then asked him for the diagnostic report showing the cam shaft as an indicator and Miguel could not produce that report either. When my husband questioned why he could not produce the reports, Miguel stated its Kia policy not to print out diagnostic reports for customers. Is this true?

My husband further questioned that policy since the cost of the report was $165. Since getting a report was against policy, my husband then asked to speak to the technician who ran the test. When Miguel started questioning him he seemed very confused and did not know what to say as I stood there observing. Then I asked him to run the diagnosis test in my presence and he attempted several times and the equipment was not working.

I then proceeded to tell Miguel that I believed nothing was done to my vehicle and I was going to report this to corporate, Miguels dishonesty, poor level of customer service, and unprofessionalism.

Im requesting my concerns and experience to be taken seriously and Miguels behavior and practice to be addressed appropriately. I dont feel like this was personal and Im concerned that other customers had similar experiences and did not have the time to write in.

Lastly, please let me know how Kia can compensate me for time wasted and poor level of customer care.

Sincerely,

Dr. Lashunda Hinton

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User's recommendation: Be Aware!!!!!

Carmela G Ckm

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Extremely faded trim on 2022 Sorento 2022

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Been a 12 yr Loyal customer. Owned 2012, 2017,2019,2022. All Sorentos . The trim on the 2022 around all the windows looks like a 15 year old car! Have lived at the same residence for 15 years with a garage. Only the 2022s trim is extremely faded. Definitely an inferior product. The dealership informed me that they are seeing that issues on many of your models. So sad. Requesting a warranty repair.
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Betty S Alt

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Rewards card

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I moved 3 years ago and displaced my rewards card #518375****322699. I know it has expired but can it be replaced? I never got a chance to use it. Betty Sutherland ( Dean)
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Pros:
  • Very friendly staff personnel

Preferred solution: New rewards card

Michael M Vae

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| map-marker Tunis, Tunis

Inexcusable

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it is very inexcusable,unacceptable,very uncalled and unprofessional on Kia Motors part for purposely ignoring my complaint by Not reading and Not taking corrective action,it is also very ill mannered and down right lazy
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Pros:
  • Great car
Cons:
  • That kia lies about getting recall parts ordered

Preferred solution: The final recall notice and Kia to get the recall replacement parts in stock the sooner the better and Not continue to play games

User's recommendation: Not to believe that you will ever get the final recall notice in the mail because it is obvious that Kia Motors is corrupt and doesn’t care about their customers needs

Mike M Zde

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Kia sells lemons

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Reset currently least a used Kia. It has stranded me 4 times it has been to the shop. Just as many , it barely runs down the highway if at all , sometimes as low as ten miles an hour if it's not just stalled out It is a key a nightmare that I can never wake from It has pretty buttons. It's shiny and looks great too bad. It doesn't actually drive run down the highway Absolutely unreliable can't even take it Ten miile
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Loss:
$900

Preferred solution: Apology

User's recommendation: Never buy kia

Mason R Lpc

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| map-marker Cheshire, Connecticut

2014 Kia Cadenza Recall

Updated by user Mar 18, 2024

Need to fix this recall for compartment engine fires.

Original review Mar 15, 2024
Hi Im reaching out because I took my cadenza for emissions on Monday and they came back to tell me I have a open recall for a fire in the engine the bay and should get that handled immediately but soon to find out no Kia dealership has a part to fix this recall ? And Im very frustrated I use my Kia cadenza for everything and have family in there including my 3 year old son everyday I was hoping to figure out a resolution with you. I dont wanna chance my car catching on fire while being in it. Its scary to think it can catch on fire parked or in motion.
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