Not resolved
8 comments

2013 Kia Sorento - 41,000 miles on it.Paint begins to peel from the roof.

I have it reviewed by two Kia dealerships and one independent. All agree it is a defect (no damage or wear). Kia's Southern Region Parts and Service Manager (I am in Florida, he is in California, calling from an Arizona number) tells me sorry, the paint warranty is for 36,000 and you are over. I attempt to understand why the 5,000 mile difference matters for an application defect that everyone agrees began at production.

No explanation.

"We don't cover any paint issues after 36,000 miles." - I will never buy another Kia product and would strongly suggest no one else does.

This reviewer shared experience about warranty issue and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Kia Motors. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

This person also mentioned the following company Mitsubishi that you may also consider. Also, you can continue reading comments about Kia Motors.

Check out the best and the worst companies in Dealers category for more informed decision or compare Kia Motors to other companies on our site.

Had an Experience with Kia Motors?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1370064

Same problem her for a 2013 Optima.Same response from Kia as well.

I have bought 2 cars from Kia and was in the market for a Sorento.I will tell you Kia will not get another dime from me.

Anonymous
Simpsonville, South Carolina, United States #1352305

Same.... 2013 white sorento sx approx 44k miles. Started to bubble in one spot above windshield now is peeling all across an showing exposed metal.

Anonymous
Saint Louis, Missouri, United States #1344236

I also have a sorento the paint at the roof is also peeling but i was told by kia that it would not be covered we should look at class action suit

Anonymous
Madison, Georgia, United States #1335889

I also, have a 2013 Kia Sorento.The paint started peeling off the roof beginning at the windshield at about 40,000 miles.

It was taken to a Kia dealer and was told it is no longer under warranty. When the service technician called Kia the person on the phone asked the service tech if it was white. So they know there is a problem with the white paint. I will not buy another Kia either.

I tried to support a car manufactured in the US.No more.

Anonymous
Austin, Texas, United States #1326833

I also own a 2013 Kia Sorento and the same exact thing happened, paint has chipped right at windshield on passanger side. Also was told that they wouldnt cover the paint job. Ridiculous!!!!

Anonymous
Dalton, Georgia, United States #1318446

I have a 2013 white KIA Sorento and am experiencing the exact same problem with the paint suddenly chipping off right above the windshield. I've taken it to the KIA dealership and was told the warranty on paint is 36,000 miles! This is clearly a problem that KIA needs to stand behind!

Anonymous
Pretoria, Gauteng, South Africa #1308735

We have a 2013 White Sorrento SX.The paint on the panel right right above the windshield just spontaneously cracked off all at once.

Clearly a paint defect. And it happened at a KIA car wash. It doesn't look like KIA is going to do anything about it. Goodbye KIA!

Never will buy KIA again.

I was honestly considering repeat business, not now.Southern California owner

Anonymous
Port Saint Lucie, Florida, United States #1184650

Same problem with my optima 2013, Paint chipping and dealer will not cover new paint job. Will never do business with Kia again or the dealer

You May Also Like

Kia Motors - Kia Refused to Repair my Carnival Kia Motors "I purchased a Carnival Sports Utility privately in October of 2012. The vehicle had originally been sold by Kia Motors in Cagayan de Oro, Mindanao, Philippines, where I lived..." Read more Outdoors Rv - ORV BLACKSTONE 280RDSB - INSTANT LEMON! - NO HELP FROM ORV! Outdoors Rv "I'm seriously considering a lawsuit against ORV for FALSE advertising. If you own an ORV or Northwood trailer that has problems, please contact me, the more owners we have, the..." Read more Camping World of Houston - BEWARE OF THESE *** ARTISTS Camping World " My husband is 82 and I am 67, and we had planned on enjoying this summer and fall while seeing the country. Who knows when we will be able..." Read more Open Range Rv - New unit bought 4 months ago.  Been in shop whole time Open Range Rv "On 3/14/17 our family (four kids 3 7 yrs old) bought our 1st large purchase outside of our home. It was also the 1st time that we purchased anything brand..." Read more Waffle House - Egregious service by WH employees to a 30 yr service veteran Waffle House "On or about, 9/22/2017, between 4-5pm, I visited the Georgia State University Waffle House located at 100 Piedmont Ave SE, Atlanta GA 30303. Upon visiting the store, I noticed an..." Read more Sa Painting And Remodeling - Sebastian Arlegui And Jose Barahona - Botched Bathroom Remodel SA Painting and Remodeling Sa Painting And Remodeling - Sebastian Arlegui And Jose Barahona "On July 26, 2017 SA Painting and Remodeling LLC, Sebastian Arlegui and Jose Barahona, agreed to fix my bathroom. The bathroom is now in need of repair due to the..." Read more Wayfair - Misleading advertising Wayfair "Wayfair posted an ad on Yahoo Canada listing a ShelterLogic product at 204.99 When I clicked on the link the actual product was $310.99 When contacted they suggested the add..." Read more Safe Step Tub - Never so dissapointed! Safe Step Tub "I was told by the Manager/Supervisor of *Safe Step Walk in Tubs Canada* that if I said anything about this that I would be charged with slander...how can the truth..." Read more