Candelario Ecs

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Verified Reviewer
| map-marker Kansas City, Missouri

Btakes

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I own a 2023 Kia Soul - GT line. At aroud 6,000 miles or more when parking my car I put on the brake to stop and it did not work.

When I pressed on the brake it decended to the floor and I then pumped the brake hoping it would kick in. My car just kep crusing and ran into a building. I do not know the cost of the repair for the building but the damage my car incured over $7,000. I paid my deductible of $1,000 and my insurance was raised to $200 more monthly and

is reflected on my record.

I am reporting the accident to Kia for the safety and request that Kia pay me compensation for the error of the brakes not working. Also no notification as to fixing the 2nd recall which was told when parts come in.

Marsha Horner

913-948-****

Let me know

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User's recommendation: Don't buy a Kia Soul.

danae k Imb

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Verified Reviewer

Very long problem that has gotten no solution

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Kia Motors - Very long problem that has gotten no solution

Good morning ,

here is a little outline of what i have been dealing with .

Case # 1525****

2017 Kia Sportage

49,000k miles

VIN: KNDPN3AC4H724****

11/29 brought car for the first time to have checked out because of engine rattling

*garden grove kia

they had for a week and couldnt get to duplicate but suggested i get oil

changed and have transmission fluid flushed. We promptly did both.

Same problem persisted.

over the next month the engine rattling was still occurring even after transmission flushed was performed and fresh oil

change. Most of the time when the problem would occur it would be upon start. A few times the issue happened while

driving on the freeway. Once while it was pouring rain with my daughter in the car and i was scared to death for the safety of my child

got the engine rattling issues on video while my husband was in car and i could safely get out and video it.

called back to Garden grove Kia and brought back in to have issue looked at again.

Jan 4th brought car back to Kia garden grove , once again they couldnt find out the problem.

Spoke with Kia corporate and they said to move to another dealership.

we moved the car to Kia Car Pros in HB . Jan 13th Donaldo called and spoke

to me on speaker phone with my husband in the car saying that they got the car to duplicate the issue. said they thought it might be spark plugs so they needed to change them out . after another week I called back to see what was going on with my car.

Spoke to Danoldo again and he said good news is they changed the spark plugs , but thats not the issue. they were gonna do more testing and call me back. They didnt , once again i called to find out what was going on .. it had now been over 3 weeks that i didnt have a car.

i was ubering to and from work , not able to pick up my daughter. I spoke again to donaldo , he said good news is they figured out the issue and it was scorching on one of the cylinder walls which means it needed to have the engine replaced .. which was good news because that means its covered under the warranty. i cried tears of joy because i had been so frustrated with dealing with my car and been so anxious every time i would drive it and it would start to shake and feel like it was going to blow up.

After him

saying that the warranty would cover the new engine i asked him about a rental car now that its said to me that its under warranty and they found the problem . it was a thursday that he said the paperwork was submitted to corporate. i called saturday to make sure it was submitted so i could get a rental car that would be covered by kia. he said yes the paperwork had been submitted so we would be good and sent me over to Enterpirse on Beach and Slater in Hb.

They were great and said they would get the payment from kia and i felt relief that things were being handled.

A few days later i called to find out once again what was going on with the progress . Donaldo said he needed all my documents of service over the 5 years i have had the car. i tracked all them down for him over the next week and sent them over.

After another few days i called again to find out the progress .. once again id like to point out not ONCE did anyone from corporate or the dealership EVER call me to inform me of what was going on.

Even after calling and them saying we will call you back in five mins they NEVER did.

After calling back to find out i spoke with a different person , (steve ?Mike ?) he said i am

sorry but Donaldo has told you the wrong information and got your car confused. at this point i was very confused because i have been dealing with this for now over 6 weeks and have been in a rental car for 2 weeks. I am now more confused as ever. i said i would call corporate and find out what the deal was.

i called and spoke with a women who said the case at the dealership was still open and that i didnt need to get my car that they were still working on it.

Which is where my emails and calls with Thien would start . my husband and i sent about a dozen emails to anyone in corporate to get some help in this issue. we had been given the run around and i just want my car to be fixed so i can feel safe to drive it.

When i finally was able to speak on the phone with Thien he asked what i wanted to accomplish ?

i said i would like my car fixed under the warranty that i was told and to have my rental car covered. i also told him i would be leaving out of the country for two weeks in march 2nd,2023 and would love to have something sorted by then.

he then told me he would be also leaving the country in the next few days and that he would get some sort of answer for me before he left.

A few days later i had not heard back from him so i called (got a voicemail) and also emailed and got an automated response that he was out of the office until march 6th! So once again another person who said they would deal with this dropped the call again .

i would then call corporate multiple more

times and ask to speak with anyone who could help me. Anyone who i spoke with said Thien was the only one who could have access to my case. i was also told to email him asking for his supervisor to get back to me and that someone would get back to me.

once again never did i hear back from anyone.

Now ive had the rental car for many weeks , i

was concerned that i would be stuck with this bill. i called Enterprise to find out if kia was going to be covering the bill of the rental car because i would be leaving out of the country. I was assured that they would contact kia to receive payment and that i was all set. i felt some relief and figured that once Thien would rerun he would get this all settled.

Fast forward to being in Vietnam with my family on this trip we had been planning for years ..

to wake up to a text from Enterprise saying that Kia had declined payment and i would be charged the entire amount of the rental car. Great way to wake up. Especially after spending endless , countless hours on hold , on the phone , emailing to Kia Corporate to be proactive in handling this issue so i could

enjoy this once in a life time trip with my husband and daughter.

After being anxious and stressed about this giant bill from Enterprise i called Thien ( at 25 cents a min in the middle of my trip ). His

answer to me for not getting back to me was that he was sorry but no one at Car pros answered his call and then he left for his vacation.

Thats the answer i get and an im

sorry but theres nothing i can do. This is the answer i get after many many many hours trying to find out anything.. after

being told the engine was getting replaced .. after being told the rental was being covered..

after being told they replicated the issue ,, after being told not to worry this was good news that it would be fixed . i was

lied to and lied to and lied to over and over again . i am extremely disappointed in everyone i have dealt with.

i am

disappointed that i ever purchased a car from

a company that has had zero respect for my time and for my safety. i am

disappointed that im one a once in a life time trip with my family spending my time

worrying and stressing and writing this email.

when i return back to my home i can look up all the dates and names i have written down but for now this is what i have been thru and im hoping that this isnt the final story to this vehicle .

Danae

View full review
Loss:
$3400
Cons:
  • Customer service is terrible

Preferred solution: my engine repaired like i was told and reimbursed for the rental car and all the ubers i had to take during the time my car was at the dealership

User's recommendation: Never Buy a Kia !!!!!!They talk about this great 10 great 10 year Warranty but when it comes time to use it they waste your time and your money and send you off in an engine that sounds like it’s gonna blow up !

3 comments
Guest

You said it would be a "little outline". It is not.

Guest
reply icon Replying to comment of Guest-2322016

Kia just sent me a letter stating that young people are stealing Kia's as a social media challenge game and because they are facing a class action lawsuit because Kia's are easy to steal and there solution to the problem is to send everyone a "club' type lock for there steering wheel. Kia already has a class action lawsuit regarding there poorly manufactured engines so they are extending the engine warranty to 15 year/150,000 miles.

When people try to use the warranty when there engine is blown up or they have an engine fire Kia will look for any little loophole to evade fulfilling the warranty.

What good is a warranty when they deny honoring the warranty when you try to exercise your warranty rights ? Just a bunch of empty promises !

Guest
reply icon Replying to comment of Guest-2349062

Crummy Gookanese vehicles. Why bother ?

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charles z Zif

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Verified Reviewer

Dealership concerns LaFontaine Kia Dearborn

I'm going to start out with the positives I could not be happier with my brand new 2024 SX Prestige X-Pro. It is an absolutely beautiful car with amazing features, I absolutely love it.

the car buying experience started out well enough. I had shopped around for quite some time and knew exactly what I wanted and what features. So I went into the dealership knowing that I was going to need to custom order the make model and features that I wanted. They told me that it could be up to two to three constantly to get it custom-built and delivered.

Much to my surprise and happiness it came in, in just six weeks. I got a phone call from a sales representative named Ace and we communicated throughout the day. And I was sending in any sort of necessary paperwork or documentation to get the financing started so the pickup process once I got to the dealership could be streamlined and quick and easy. I cannot say enough good things about Ace, he had great customer service, patience, compassion, and understanding throughout the entire process.

Even though I sent paperwork in ahead of time it still took six hours at the dealership that night, and there was a disagreement with one of the Finance Managers about my insurance. But ultimately I left with my brand new car that night thinking everything was resolved. Unfortunately, I received phone calls the next morning that there was concern about my insurance which I've had for the last 20 years. I ended up having to return to the dealership in the middle of the work day again wasting another 3 1/2 hours.

When I asked to speak to the manager who was in charge, I had the worst customer service experience I have ever had in my entire life. The sales manager Malcolm, had obviously already been briefed by the Finance Manager from the night before. So upon our first interaction with him, Malcolm approached me with an aggressive and hostile demeanor. Portraying no sort of customer service and or care or compassion whatsoever.

He came off like he didnt want to be talking to me, and he had better things to do. When I asked to please be shown where it is written regarding the insurance policy, so I could visually see it so I can understand better regarding the insurance concerns. Malcolm proceeded to raise his voice and start using profanity swearing directly at me and telling me that he was not going to show me anything. I left work in the middle of the day to get this resolved and to move forward and when I did not give him the exact answer that he wanted when he wanted, Malcolm told me that he was going to report the car stolen if I did not return it immediately.

He also said that he had yelled extensively at the employees from last night on this issue as well. So not only is he terrible at customer service and conflict resolution but clearly he's also creating a hostile work environment for those that have to work with him or report to him. The yelling and profanity continued from Malcolm until I told him that if this was going to continue I was going to start recording for my own protection. At which point he told me I did not have his permission and stormed out.

Prior to and after the altercation with Malcolm, I had also been dealing with a sales manager named Tyler. Tyler was very level-headed and explained the situation. Tyler and I were ultimately able to get it resolved calmly and peacefully. Unfortunately, this is one of those instances where a couple of bad employees with terrible customer service tarnished and ruined what should have been a very exciting car-buying experience for me.

This instance took place a couple of weeks ago, and I have patiently been waiting to see if anyone from the dealership would be reaching out to formally apologize for the situation and the conduct of their employees. Unfortunately, this has yet to happen.

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Pros:
  • Great product
Cons:
  • Terrible customer service

Preferred solution: unknown

2 comments
charles z Zif

I have residence in two states, and they would not take the insurance that i have used for the last 20 years. Even after they had talked to my insurance on the phone and the insurance company told them I was covered and added the vehicle to my policy. It was a new car purchase.

Guest

What was the insurance concern specifically? Was this a lease or purchase?

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Anonymous
map-marker Roanoke, Virginia

Kia soul catalytic converter/engine problem

I had catalytic converter put on my car last year. Under warranty.

Had to get another one put on again this year. Had to pay $600 out of $4000. I should be reimbursed my money back. The new converter should had at least lasted a couple of years.

Every new part on vehicles should have warranties. Then they said bring car back in at about a 1000 miles to see if oil is down quart in a half. They will clean combustion chamber then bring back in 1000 miles if it's still using alot of oil. We will put in for a new engine.

I have been without vehicle,missed days of work because of the converter problem. Asking for reimbursement of fees

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User's recommendation: Really skeptical about service department,not really trusting them .

James G Zha

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Verified Reviewer
| map-marker Dallas, Texas

Sensor malfunction

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In May of this year I took my 2020 Kia soul into southwest Kia of Dallas. They damaged my driver side door during an oil change.

My check engine light had been on due to an issue with my oil which I also had taken it to southwest to inspect and they told me they couldnt figure out the problem.

I have since taken it in for a diagnostic check to another garage and they immediately asked me if my vehicle had been in an accident because my air bag sensor been tripped and they advised me to take it back to the dealership because they had better equipment to examine the problem. When I returned to Kia and requested a free diagnostic check due to the likely hood that the sensor had been damaged due to their mistake, they refused.

I am contacting you to please see if I can have someone look at the vehicle and not charge me an additional $200 seeing as I have already paid $400 and for examinations and my vehicle is now in worse condition then when I brought it in originally.

View full review
Loss:
$400
Pros:
  • Nice people
Cons:
  • Poor service and resolution of problem

Preferred solution: Full refund

Jennifer H Ecs

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Verified Reviewer
| map-marker Virginia Beach, Virginia

Only one key and a glitching dash

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I purchased a new 2023 Kia sportage. The dealer lost the second key and said they would mail my spare key. That was 9 months ago. The dealer wont take my calls. I have a ticket open because my screen keeps glitching. I have taken it in 5 times to get it fixed, and its still not fixed. They cant figure out what is wrong with it.
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Cons:
  • Horrible customer service

Preferred solution: My screen repaired and my spare key

User's recommendation: Don’t buy Kia

Dianna D Hoi

2016 Kia Sorento

Purchased this vehicle for my daughter 4 months ago. Truck only had 70k miles on it.

The temperature gauge keeps oscillating from hot to normal. Ive replaced radiator, temp sensor, both thermostats, fan and wasted countless gallons of antifreeze to try to resolve issue, not to mention 3 mechanics have tried to diagnose issue. My daughter is having to incur extra expenses due to the truck not being able to be driven. The truck has been at the dealership a week now waiting to be diagnosed.

In the meantime im still making payments on the truck plus incurring lyft and uber expenses to get her and my 3 grandchildren to work, football practice, grocery store, doctors appointments etc. Although i understand the immense amount of issues Kia has had with particular models it doesn't fix the consumers problem with "what do i do for transportation until you have diagnosed MY TRUCK'S problem " IM EXTREMELY FRUSTRATED and not in any financial position to do anything to help my daughter's situation. Im a retired government employee living on a limited budget. I overextended myself by purchasing this vehicle and now the vehicle can't even be driven and im still responsible for a payment every month.

I am SO VERY DISAPPOINTED.

Although ive received additional warranty for the truck it doesn't solve my current situation. The bottom line is MY KID HAS NO TRANSPORTATION.

View full review
Loss:
$6000
Pros:
  • Ive owned a sorento prior
Cons:
  • Need additional diagnostic techs to just work on recall issues

Preferred solution: A rental while my truck is being repaired

Mahika Dzd
map-marker Holt, Missouri

Called 3 times to try to get a lien release and was hung up on when I asked to speak to a supervisor that could possibly get me answers

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Called 3 times to try to get a lien release and was hung up on when I asked to speak to a supervisor that could possibly get me answers. Was given 3 different answers and still can't get an answer
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User's recommendation: Train your people

Resolved
Richard M Qrd

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Verified Reviewer
| map-marker Richland, Washington

Resolved: Reimburse of service and towing charges

Updated by user Dec 23, 2023

Company fixed the issue and I have been provided with apology. Through requested paperwork and patience!

Original review Nov 20, 2023
Yes I am very disappointed in the process! When I opened the case in late september I was told to furnace several Items to verify my issue, I had problems handling the transfer over the internet because I am not computer suave so I took these Items to My Kia Dealer and asked the manager if he would submit them for me. He told me that he submitted all pages that you had requested which he blatenly lied to me and did not send all items.
You contacted me that you needed these items that he did not send, and with your help I was able to supply over the internet.
In late October I received a request for additional items and sent them to finalize this case.
when I called last week to see where we were on this case I was told that the case was closed due to not receiving the requested materials.
i am very upset with the way this case has been handled!
I am 76 years old and as I said am not computer smart and wish that I could have submited the materials through the mail.
I asked that the person contact me by phone and have not been!
I hope this case can be solved quickly.
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User's recommendation: handle seniors transfer of requested materials through the U. S. mail!

Anonymous
map-marker Birmingham, Alabama

Answer the phone and find out

I've called Kia in Huntsville when I could not get an answer and got sent to an a voicemail it was full. Then I even called Kia in Nashville Antioch same thing. So this is why I called California to find out about what it would cost to repair a 2014 Kia Cadenza head gasket. Which I don't understand why it failed at 113,000 MI.
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User's recommendation: Do your research and reviews on whatever model you are looking for.

Fred S Aps

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Verified Reviewer

Concerns over trailer wiring

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I had my 2023 telluride wired for trailer towing about a month ago. brake control wiring was not included.

i was told there was a plug under the dash to plug a brake controller

into.I was given a page from wiring instructions that showed where the plug should be. i have completed the mounting of the brake controller and was going to plug it into the plug under the dash. First I checked the color code of the wires in the plug this was advised in the instructions.

the wiring in the plug dose not match the instructions. KIA SEEMS TO KEEP EVERYTHING ABOUT TRAILER WIRING A SECRET I CAN NOT FIND ANY INFORMATION ON WHAT THE PLUG SHOULD LOOK LIKE OR WHERE ELSE IT MIGHT BE.Can you help me confirm that my telluride has the right wiring and is safe to complete the installation.The dealer refuses to have anything to do with the brake controller.

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Preferred solution: A confirmation that the wiring for the trailer is safe to use. Pictures of connector and location.

3 comments
Guest

You wanted to save money and do it yourself so go ahead. Cry some more.

Fred S Aps
reply icon Replying to comment of Guest-2436125

given the right information the task was simple mount the brake controller and plug it in. I trust my self more than someone else. but when the directions do not get the right results, then new directions are needed.

Guest
reply icon Replying to comment of Fred S Aps

They're not obligated to tell you. Grab a multimeter and figure it out.

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Zamia Xhv

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Verified Reviewer
| map-marker Lake Worth, Florida

Have a recall and can’t get anyone on the phone at greenway in west palm beach

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Recall on car using oil with no leakage cant get anyone on the phone. The worst dealership in the country but close to my hone.//..
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User's recommendation: Stay awsy

Kayla K Wua

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Verified Reviewer
| map-marker Uyo, Akwa Ibom

Incident reporting at Kia Plaza Auto Mall location

I would like to report an incident at Kia Plaza Auto Mall location in Brooklyn,NY.

I tried to return my leased car today (12/10/23) at the above location and the store manager Baha Ergashev was aggressive, rude and did not assist in accepting my vehicle.

I was advised by a Kia representative that I can return my vehicle to any Kia location without an appointment, and Kia is required to accept my vehicle.

Today is my only available day to return my vehicle before the expiration of the lease. When I got to this location, Baha informed us that it would not be possible because the gentlemen in charge of the lease return paperwork does not work on Sundays.

Baha also said no one else in the dealership can assist me until tomorrow.

When I question the accuracy of this information, he changed his story and said the sales lady can process the return when she finishes with the current customer.

When the sales lady saw me waiting, she approached me and offered to assist me. When Baha saw this interaction, he intervened and told her to do her job. The sales lady therefore walked away from me.

From this, it became clear Bahas aggressive behavior was intended to prevent me from returning my vehicle today.

I therefore left the dealership with my car.

I would like to add, during this interaction with Baha he stood up from his chair, raised his voice, and challenged my significant other what he does professionally.

Today's experience caused severe stress and Bahas actions were in violation of Kias policy. I want to bring this to your attention, so Kia can serve their customs better and not have an interaction as I did with Baha.

Please feel free to call me to investigate this further.

Kayla

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Preferred solution: For Kia to pick up my car.

Anonymous
map-marker Salt Lake City, Utah

Issues with my 2022 Kia Sorento

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My Sorento is starting to brake on its own. The car keeps activating the collision warning. I have taken it in to my Kia dealer and they have no idea what is going on. I would like a solution to this problem.
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User's recommendation: Don’t buy a Kia

Sheila K Hnt
map-marker Ashland, Missouri

Kia service department is horrible I have been waiting on my car from the service department and when I call to check in the status I get mixed unclear answers

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Kia Motors - Kia service department is horrible I have been waiting on my car from the service...
I have been waiting on my car from the service department for several weeks and given mixed messages or unclear messages when I call to check on the status.It appears the service department relies on the engineer department to help but are delayed.
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User's recommendation: Not recommended.

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